Straight Answers
Shipping
Most gear ships in 3-5 days. Print-on-demand takes a little longer, but it's worth the wait.
Do you ship outside the U.S.?
We ship within the U.S. only.
What if my gear is damaged or misprinted?
We’ll replace it. No glam, no BS. Just send us a photo and order number
Can I exchange for a different size?
Yep. Reach out within 30 days and we’ll get you squared away.
Fulfillment
We use print-on-demand partners who move fast. No dusty warehouses.
How do I know what size to order?
Check the size chart on each product page. If you’re between sizes, go bigger. Gear should never quit on you.
Will the colors look the same as the pictures?
Close, but not exact. Different screens + print methods can shift shades a bit. Still firefighter tough.
Do you restock sold-out items?
Some gear is limited. When it’s gone, it’s gone. Best sellers usually come back.
If you need to make a return/exchange, what is that process?
Awaiting Answer